Hoi An Essence Hotel & Spa Cancellation policy

Cancellation/Amendment Policy: This policy defines how to handle cancellations:

- If cancellation/amendment is made 120 hours prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made within 120 hours, including reservations made within 120 hours of your arrival, 1st night’s room rate and tax will be charged
- In case of no-show, 100% room rate and tax will be charged.
- Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at sales@essencehotels.com  when you receive the refunded amount.