Hoi An Essence Hotel & Spa About Us

The hotel opened in August 2013 under the name of Essence Hoi An Hotel & Spa.

Located on Hung Vuong Street, on the edge of Hoi An’s old town and not far from the Japanese Covered Bridge, this brand new 4+ star resort-hotel with 5 star service nestles on the edge of quiet lush green paddy fields away from the crowds of the old town.

Set in a tropical garden, the style embodies authentic Hoi An charm mixed with modern influences. Our guest rooms have either balconies or large windows bringing you close to nature in a luxurious and comfortable setting. A couple can enjoy their stay in a Deluxe room or Suite while a Family room with balcony or a Luxurious Pool View Suite with connecting rooms are large enough for a family of 4/5. . We provide private transfers from Danang airport or rail station, daily buffet breakfast, afternoon tea and sunset cocktails as well as many other complimentary services and amenities.

From the hotel, you can take a leisurely stroll into the Old Town or nearby Thanh Ha Pottery village. In addition, we run a shuttle bus service to places further afield such as to An Bang Beach. Alternatively relax and enjoy the hotel environs - the garden pool, have a drink in one of the hotel bars overlooking the rice fields, work out in the gym. Or for those seeking serenity and rejuvenation enjoy our extensive spa menu at La Siesta Spa hidden within the lush garden.

The hotel is managed by our renowned Elegance Hotel Group (EHG) & Essence team of professionals who lead the way in Hanoi. And we now bring the very best service to Hoi An Town.

The hotel is nominated for Service Excellence by World Luxury Awards 2014.

Enjoy your stay with us in Hoi An!

OUR HISTORY:

Discover the EHG story and how it all began

Always anticipating changing trends, the Elegance Hotel Group (EHG) including the new Hanoi La Siesta brand are rightly proud of their achievements and influence on Hanoi’s hotel industry. And the team has come a very long way since the hotel family started.

In the early 2000s, Mr Do Van Dan, a hard-working, passionate and ambitious young man imagine running an outstanding hotel in Hanoi where guests would be assured of a memorable and luxurious experience, underpinned by great honest customer service.

Born into a working class family on the outskirts of Hanoi, Mr Dan discovered the hotel industry by accident. Before his hospitality career, his varied jobs included computer engineer and pesticide seller! But he never looked back after landing a receptionist job in a 4 star hotel in Hanoi.  The next few years gave invaluable insight into hotel management, HR, guests’ expectations and customer service.

Taking the plunge in 2006 he opened his first Hanoi Elegance hotel. A small 10 room establishment with just 4 staff (who are still with the company today). At the time, Hanoi’s old quarter hotel industry was a competitive “jungle”. Quality, customer service and putting the guest first were not priorities for most hoteliers.  Many just wanted to make money by any means possible.

Mr Dan rose above this. Determined that good customer service and high standards would define and differentiate his business, he laid the foundations of Hanoi’s boutique hotel industry. Every single detail was noticed and taken care of, guest satisfaction the top priority. Even though a mini hotel with basic facilities visitors to Hanoi loved it because of the genuinely friendly staff, superb service and the “guest comes first” vision.  Of course those early days were very challenging. Mr Dan had minimal financial capital, limited investment, a very young team of people as well as trying to introduce a new concept into Hanoi’s competitive market. But what he and his staff had was a real passion for hospitality, an open-minded approach and an unfailing determination to succeed. They understood what changes were needed in Hanoi’s hotel industry.  And they led the way. Working 20 hours a day 7 days a week they built the foundations of what would make the Hanoi Elegance brand stand apart from all others. Mr Dan travelled to the main cities in Vietnam as well as neighbouring countries researching into, and comparing, the different hospitality sectors.

His mantra “attention to detail and customer service” is now deeply ingrained into the thinking of his staff right from day one, and many of them are now experts in hospitality.

Just 5 months after opening the first hotel, Mr Dan and his team challenged themselves and upscaled to a 20-room hotel. This was the start of great opportunities and rewards. More hotels were opened, the business expanded and a management board appointed to oversee each department and property. In 2013 the group’s first 4 star resort-styled hotel opened in Hoi An. While a year later the Hanoi La Siesta brand was added to the group’s portfolio when Hanoi La Siesta Classic Hotel & Spa opened.

The phenomenal endeavours by the team led the  Elegance Hotel Group (EHG)  and Hanoi La Siesta Hotel brand to win numerous awards.  Leading hospitality and travel sites including Tripadvisor, Booking.com, The Lonely Planet etc. give recognition and praise for all areas – customer service, high standards, design, customer satisfaction etc.

The tourist industry is constantly evolving with visitors to Hanoi increasingly prepared to upgrade their choice of hotel. We aim to be one step ahead, looking for the best ways to enhance and improve service, standards and comfort for all of you, our lovely guests.

The simple 10-room hotel with 4 staff in 2006 has been transformed into one of Vietnam’s leading boutique hotel chains.  Now at the start of 2016 we have a team of 500 enthusiastic and dedicated employees across an eclectic group of properties, restaurants and spas.

Our goal is to consistently give our guests outstanding personal service, sophistication, luxury, and great down-to-earth genuine customer service.
We are committed to:

• Giving a personalised warm and exceptional service
• Creating positive and memorable experiences for each of our guests
• Valuing, respecting and supporting one another
• Caring about and giving back to the local community

Every single member of staff, their dedication, passion and hard work has made the Hanoi Elegance Hotel group one of the most respected in Vietnam. We are consistently at the top of hotel review sites and listings for Hanoi. We have established a reputation for impeccable quality and a 5 star ethos. We invite you to come and experience our unrivalled service.

Milestones


Hanoi Elegance 1, Hang Bac Street, Ha Noi Opens 1st May 2006 (Closed)
Hanoi Elegance 2, Ma May Street, Ha Noi Opens 1st Nov 2006 (Closed)
Hanoi Elegance 3, Hang Bong Street, Ha Noi Opens 15th Jan 2007 (Closed)
Hanoi Elegance Ruby, Yen Thai, Ha Noi Opens 8th Oct 2008
Hanoi Elegance Diamond, Lo Su, Ha Noi Opens 15th May 2010
Hanoi Elite, Dao Duy Tu Street, Ha Noi 13th October 2010
Hanoi Elegance Emerald, Lo Su, Ha Noi Opens 1st May 2013
Essence Hoian, Hoi An old town, Open 1st August 2013
Hanoi La Siesta Hotel & Spa , Ma May, Ha Noi Opens 15th Nov 2014
Hanoi La Siesta Hotel Trendy & Spa , Nguyen Quang Bich, Ha Noi Opens 1st March 2016

Our journey continues and so will our story.